TigerDirect Reviews

I was very happy with the customer service I received ordering my computer. When I placed the order it was on backorder. I when I called to check on the order I noticed that the price had dropped. The representative was able to cancel my previous order and placed a new order at the lower price, and was still able to get the computer in a reasonable time frame. She made the transaction very easy for me, and I was very happy with the service.

Ordered refurbished computer from this company. Computer works good , but was missing dvd drive. Emailed customer service, took them 3 days to respond. To make long story short, i never got my dvd drive. Would not buy from them again.

Really no star would do place an order in the am get an email in the afternoon srry ordered canceled to high of a demand here is 10% off ur next order this site is a joke no legit business would do such a thing

I bought some memory and it took forever to get it, and it arrived defective. I started a a return and was told 15% restock fee and return shipping required. What? If that wasn't bad enough they made me call the manufacture for a case number and I was told they didn't provide those. I told Tiger and he said he couldn't help me without one and hung up on me. Tiger direct is hands down the worst company I have ever dealt with.

Will never use them again. Nothing in stock when it says it is. Items arrive damaged and the worst customer service. Stay away !

Horrible customer service!
Stay away from this business if you don’t wanna lose money and time

Instantly and most consistently, and with that, I am truly satisfied. I 'm certainly going to advise you to be excellent and outstanding.

So I ordered a small item, thank heavens, for an item and was indicated as in stock. As soon as I order, I get an email that says it's on back order. So I cancel immediately, with several emails and through Amazon pay service. Amazon also sent the cancellation to tiger direct and then I get an email from tiger direct saying the cancel was in process and confirmation would follow. I never received the cancellation email in fact, two days later I get a notice from Amazon that tiger direct sent the request for payment anyway, and then immediately sent me a shipping email. So bottom line they completely ignored the immediate cancellation request so they could force the sale on me. They got what they want, I guess, and now they had the audacity to send me an email telling me all these different charges I would have to pay to return this item, and flat out said you probably just want to keep the item because it will cost you more to return it. This is sketchy business! I order online all the time, like daily, and I've never faced such unethical business practices in my lifetime. I also never leave reviews but this needs to be made known and I plan on writing a review each day, for every dollar I spent or wasted on them

Purchased Apple Lightning to USB Type-A Cable from TigerDirect.com. Received the order in 3 days and the USB cable is average in quality.

I haven't ordered from this company in several years but thought I would give them another chance. I ordered a few computer components through their website and received confirmation. However, I went back to check on the order and found it stated my credit card was declined, even though I use this card frequently. I then asked to cancel the order and ordered these items from Amazon. The next day, I again checked the website only to find the order was being shipped. Apparently the information about the credit card issue was to force me to call their service center (I was never able to get through on the phone).
Scam.

HORRIBLE "processing representatives". Spent what seems like a few hours on the phone with their Middle Eastern call center and no matter how much proof I provide, they "can't" verify my identity for shipping and can't get a hold of anyone at my bank, even though I have no issue getting an answer in less than 30 seconds. My bank agent pre-authorized the transaction, there's no reason for the runaround. Canceled the order, now I have to wait 3-5 business days to get my $2,600 back and spend it elsewhere. Bring back native English call centers!

Nice Windows 10 PC/Laptop for the money. Was a little more "worn" around the edges than I expected. Nonetheless, it does the job.